Terms and Conditions
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Before purchasing, registering for, or using any products or services provided by Medisys Healthcare, please read these Terms & Conditions carefully. By accessing or using our products and services, you acknowledge that you have read, understood, and agreed to be bound by these terms.
Refund Policy
Medisys Healthcare follows a customer-friendly 15-day refund policy, subject to the conditions below:
Refund requests must be raised within 15 days from the date of purchase.
Refunds will not be entertained for reasons related to product features or specifications that were clearly mentioned prior to purchase.
Refund eligibility may vary depending on the nature of the medical equipment and usage conditions.
Shipping & Delivery
Complimentary ground shipping is available within 1–7 business days, depending on location.
In-store pickup may be available within 1–7 business days.
Express and next-day delivery options may be offered in select locations.
Delivery timelines may vary due to logistics, regulatory checks, or unforeseen circumstances.
For detailed delivery information, please refer to our delivery and shipping FAQs.
Product Delivery & Payments
Medical equipment and related products will be dispatched only after successful payment verification.
Payments are processed securely through Stripe, PayPal, and supported debit/credit cards, including Visa, MasterCard, American Express, Discover, and others.
By making a payment, you also agree to the respective payment gateway’s terms and conditions.
In rare cases involving payment verification or fraud alerts, order processing and delivery may be delayed for up to 48 hours.
Order and billing details will be shared via the registered email address.
Product Information & Updates
Medisys Healthcare products comply with applicable medical standards and are designed for use as per the manufacturer’s instructions.
Product updates, manuals, and technical improvements may be provided as required to ensure performance, safety, and compliance.
Compatibility with third-party accessories or systems cannot always be guaranteed.
Modifications & Usage
Any modification or alteration of medical equipment must be carried out strictly as per provided guidelines.
Unauthorized modification may result in warranty voidance and potential safety risks.
Customers are advised to consult Medisys Healthcare or authorized professionals before making changes.
Unauthorized Use
Medisys Healthcare products must be used strictly for legal, ethical, and medical purposes.
Use of products in violation of applicable laws, medical regulations, or safety standards is prohibited.
We reserve the right to restrict services or terminate accounts if misuse or unauthorized activity is identified.
Account Responsibility
If you create an account with Medisys Healthcare:
You are responsible for maintaining the confidentiality of your account credentials.
You are accountable for all activities conducted through your account.
Any unauthorized access must be reported immediately.
Support & Assistance
Product support is available through email, phone, or authorized service channels.
We aim to resolve technical or usage issues to the best of our ability.
Support does not include extensive customization or unauthorized modifications, which may require professional services at additional cost.
Intellectual Property
All product designs, documentation, and content remain the intellectual property of Medisys Healthcare.
Customers may not claim ownership, resell, or distribute products or materials without written consent.
All products are provided “as is”, without any express or implied warranties beyond those required by law.
Warranty Disclaimer
Medisys Healthcare products are supplied without warranties beyond statutory requirements.
While products are tested for quality and functionality, compatibility with third-party software or accessories cannot be assured.
Demo images, videos, or illustrations are for representational purposes only.
Anti-Fraud & Security Checks
Orders may be temporarily held for manual verification in cases of suspected fraud or irregular transactions.
Such checks may delay order processing for 24–48 hours.
Medisys Healthcare reserves the right to cancel orders if fraudulent activity is confirmed.
Pricing & Availability
Prices, specifications, and availability of products are subject to change without prior notice.
Medisys Healthcare reserves the right to modify or discontinue products or services at any time.
Changes to Terms & Conditions
Medisys Healthcare reserves the right to revise or update these Terms & Conditions at any time without prior notice. Continued use of our services constitutes acceptance of the updated terms.